Knowledgebase Articles

In this helpdesk article, we'll show you how to get the NAME of your PC, whether you're logged in or not!

Having the name of the PC can significantly help IT troubleshoot any problems you may have, by helping us to look in the right direction!

In this article, we'll go over installing and setting up the KeePass password manager. This is just a basic setup, we'll go over using KeePass mobile and syncing multiple KeePass installations in another article.

You can download KeePass from http://keepass.info/news/n160611_2.34.html, or send an email to GrifOIT@uga.edu and we'll send a copy to you.

This is a step-by-step guide on how to do a very basic computer cleanup. This may help speed up a slow PC.

This is a step-by-step guide on how to install the Cobian Backup software. Cobian is a simple file replication software that allows users to restore lost/damaged files quickly.

This program is best used for automatically backing up external drives/flash drives. If you are on the UGA Griffin domain and have access to a personal drive, this can be used with the GCFS Best Practices for always up-to-date backups.

These are instructions to install a LOCAL printer (your PC only) using USB. The pictures are generalized. Please follow the written directions. 

If you would prefer for OIT to do this for you, please put in a helpdesk ticket. 
PLEASE NOTE: printer installations/service are marked as a LOW priority for OIT staff. It may take several days for your ticket to be filled.

These are instructions to install a NETWORK printer (shared) using ethernet. The pictures are generalized. Please follow the written directions. 

If you would prefer for OIT to do this for you, please put in a helpdesk ticket. 
PLEASE NOTE: printer installations/service are marked as a LOW priority for OIT staff. It may take several days for your ticket to be filled.

This article gives step-by-step instructions on how to set up and access the Cisco VPN used by UGA for secure communication connections.
The VPN is also available FREE for Apple and Android systems. Please visit http://eits.uga.edu/access_and_security/infosec/tools/vpn/ for instructions.

Beginning January 3, 2017, you will need both your MyID and a device enrolled in ArchPass Duo, UGA’s two-factor authentication system, to access the “01 Default” VPN group. You must enroll in ArchPass Duo to continue using the VPN. Without an enrolled ArchPass Duo device, you will be unable to log in to any VPN group after January 3rd.

This article focuses on connecting to the VPN on a Windows 7 computer using a mobile phone for ArchPass Duo authentication. Please visit http://eits.uga.edu/access_and_security/infosec/tools/vpn/ for instructions on how to download the VPN for mobile devices, and https://eits.uga.edu/access_and_security/infosec/tools/archpass_duo/use_duo/ (requires MyID login) for more information on ArchPass Duo.

**This article only pertains to users that are part of the Griffin Domain.**

This article will describe and show you how to best use the Griffin Cloud and File Storage systems for easy backups.
Using these methods in conjunction with Cobian automatic backups will ensure that you always have an up-to-date copy of all your files.

These are instructions to map your shared folder to a computer. The pictures are generalized. Please follow the written directions.

This article gives step-by-step instructions on how to find your PC's MAC address. This process is the same for all versions of Windows Operating Systems.