Knowledgebase Articles

This is a step-by-step guide on how to do a very basic computer cleanup. This may help speed up a slow PC.

These are instructions for setting power options on your PC.

This article gives step-by-step instructions on how to find your PC's MAC address. This process is the same for all versions of Windows Operating Systems.

If you are looking for a reliable backup solution, please contact OIT to get set up with Crashplan.  Crashplan, from Code 42, is paid for by the College of Ag and all College of Ag faculty, students, and staff can use the program at no cost.  Crashplan is a cloud-based backup product approved and endorsed by the University of Georgia.  It allows individual users to backup, up to 4 devices to the same account while keeping the data safe, secure, and separated - the data from each device is held in its own backup container.  The backups run automatically without user intervention and data can be restored from the backup without having to contact OIT.

**This article only pertains to users that are part of the Griffin Domain.**

This article will describe and show you how to best use the Griffin Cloud and File Storage systems for easy backups.
Using these methods in conjunction with Cobian automatic backups will ensure that you always have an up-to-date copy of all your files.

In this helpdesk article, we'll show you how to get the NAME of your PC, whether you're logged in or not!

Having the name of the PC can significantly help IT troubleshoot any problems you may have, by helping us to look in the right direction!

These are instructions to install a LOCAL printer (your PC only) using USB. The pictures are generalized. Please follow the written directions. 

If you would prefer for OIT to do this for you, please put in a helpdesk ticket. 
PLEASE NOTE: printer installations/service are marked as a LOW priority for OIT staff. It may take several days for your ticket to be filled.

These are instructions to install a NETWORK printer (shared) using ethernet. The pictures are generalized. Please follow the written directions. 

If you would prefer for OIT to do this for you, please put in a helpdesk ticket. 
PLEASE NOTE: printer installations/service are marked as a LOW priority for OIT staff. It may take several days for your ticket to be filled.

This is a step-by-step guide on how to install the Cobian Backup software. Cobian is a simple file replication software that allows users to restore lost/damaged files quickly.

This program is best used for automatically backing up external drives/flash drives. If you are on the UGA Griffin domain and have access to a personal drive, this can be used with the GCFS Best Practices for always up-to-date backups.

This is a step-by-step guide to installing Microsoft Office 2016 for Windows operating systems.

In this article, we'll go over installing and setting up the KeePass password manager. This is just a basic setup, we'll go over using KeePass mobile and syncing multiple KeePass installations in another article.

You can download KeePass from http://keepass.info/news/n160611_2.34.html, or send an email to GrifOIT@uga.edu and we'll send a copy to you.